In a coordinated effort with the U.S. Consumer Product Safety Commission (CPSC), Trek is issuing a voluntary recall of model year 2015, 2016, and 2017 Trek 720 Disc bicycles as well as Bontrager Approved TLR Disc 700C 24H front and rear wheels. This recall was prompted by the discovery that a limited number of bicycles were made with wheel sets that exhibit a higher rate of spoke breakage. A broken spoke on the front wheel could engage with the brake caliper, causing the bicycle to stop suddenly. Upon discovery, the company immediately contacted the CPSC to begin the process of the recall action it is announcing today. The recall affects 1,529 bikes located throughout the world.
Trek is taking proactive measures to bring attention to this issue by reaching out through its global network of authorized retailers. As part of this voluntary recall, Trek will provide free replacement wheels through its authorized retailers. To incentivize owners to return them, Trek will issue a $100 coupon to each owner of an affected product who participates, good toward any Trek or Bontrager merchandise through December 31, 2017.
Authorized Trek retailers have been notified of the issue, and replacement wheels are currently available. Owners of the affected models can expect fast service and replacement parts.